In today’s digital age, customers expect a seamless and personalised experience across all channels of communication. To meet these expectations, businesses need to adopt an omnichannel communication strategy that allows them to engage with customers on their preferred channels. 3Sixty Omni-Channel is a communication solution that enables businesses to provide a seamless and consistent customer experience across all touchpoints.
What is 3Sixty Omni-Channel?
3Sixty Omni-Channel is a cloud-based communication solution that integrates multiple channels of communication, including voice, SMS, email, social media, and chat. The solution enables businesses to engage with customers on their preferred channels, providing a seamless and consistent customer experience.
The solution is designed to meet the needs of businesses of all sizes and industries, from small startups to large enterprises. It offers a range of features, including real-time analytics, automated workflows, and customisable templates, to help businesses enhance their customer engagement.
Why 3Sixty Omni-Channel is Important for Businesses?
An omnichannel communication strategy is essential for businesses to meet the evolving customer demands and expectations. According to a study by Aberdeen Group, companies with strong omnichannel customer engagement strategies retain 89% of their customers, compared to 33% for companies with weak strategies.
3Sixty Omni-Channel enables businesses to provide a personalised and seamless customer experience across all touchpoints, leading to increased customer satisfaction, loyalty, and retention. The solution also helps businesses improve their operational efficiency by automating workflows and reducing manual tasks.
Features of 3Sixty Omni-Channel
3Sixty Omni-Channel offers a range of features that enable businesses to enhance their customer engagement and operational efficiency.
- Multi-Channel Communication: The solution integrates multiple channels of communication, including voice, SMS, email, social media, and chat, allowing businesses to engage with customers on their preferred channels.
- Real-time Analytics: 3Sixty Omni-Channel provides real-time analytics and reporting, allowing businesses to track and analyse customer interactions across all channels.
- Automated Workflows: The solution automates workflows and reduces manual tasks, improving operational efficiency and reducing costs.
- Customizable Templates: 3Sixty Omni-Channel offers customizable templates for messages, enabling businesses to create personalised and consistent communication.
- Unified Inbox: The solution provides a unified inbox for all channels of communication, allowing businesses to manage customer interactions from a single platform.
Benefits of 3Sixty Omni-Channel
3Sixty Omni-Channel offers several benefits to businesses that adopt an omnichannel communication strategy.
- Personalised Customer Experience: The solution enables businesses to provide a personalised and consistent customer experience across all touchpoints, leading to increased customer satisfaction and loyalty.
- Operational Efficiency: 3Sixty Omni-Channel automates workflows and reduces manual tasks, improving operational efficiency and reducing costs.
- Real-time Analytics: The solution provides real-time analytics and reporting, enabling businesses to track and analyse customer interactions across all channels.
- Multi-Channel Engagement: 3Sixty Omni-Channel integrates multiple channels of communication, allowing businesses to engage with customers on their preferred channels.
- Scalability: The solution is designed to meet the needs of businesses of all sizes and industries, from small startups to large enterprises.
