Blackbox

Service Level Agreement

Service Level Agreement

Thank you for choosing Blackbox Voice & Data Solutions to provide you with business class connectivity, hosting and cloud services.  Our goal is to provide these services with care, skill and diligence in accordance with industry best practice and to do so beyond your expectations and always to the best of our endeavours.

We will comply with all applicable laws and regulations in providing our services. Blackbox, established in 2013, is one of the UK’s longest serving ISPs providing a full range of Internet services, connectivity and hosting to business. Following is a plain English and user friendly description of our Service Level Agreement (SLA) setting out the levels of service you can expect from Blackbox and what will happen if we fail to meet our service levels. This SLA should be read in conjunction with Blackbox’s Terms & Conditions and also your Services Order Form which identifies the services you have purchased. In this document, We or Us or Blackbox refers to BLACKBOX VOICE AND DATA SOLUTIONS LTD and You or Your refers to you, our customer or a third party acting on your behalf. Blackbox reserves the right to amend this SLA from time to time, the latest version will be published on the Blackbox website.