Maidstone Community Support Centre
Thank you for the install yesterday which went very smoothly.
I know there have been a couple of minor issues which have been sorted thank you , obviously I understand that there could always be a few teething problems.
On the back of that one of our customers who had an issue said that he was very impressed with your customer service and support in dealing with the problem.
So thank you just thought you would like to hear that.
Blackbox UC provided me with a cost-effective cloud hosted telecoms solution & broadband service for my business.
They are professional, provided great customer support. The installation was seamless and their attention to detail was just what I was looking for from a unified communications partner.
I would recommend Blackbox as a comms partner, they do exactly what they and when they say, a very professional company.
Colin Griffin and his team at Blackbox Solutions have given us unparalleled support from the off. We are delighted with the advice and insight we have received from the initial concept and installation right through to present day.
I have found Blackbox to be a very trustworthy supplier and they have always exceeded my expectations of what they promised. They have been especially extra supportive over the last 18 months too during some very tough times for our business, during COVID.
I have found the service excellent in all areas. I am quite demanding and expect a high level of support and service as this is important to me and the business.
We had a new solution 2 years ago which has increased productivity and efficiency and enabled us to manage our costs more efficiently, this has proved a very powerful tool to help us support issues arising from our ERP system and ensure security and compliance with GDPR.
All staff have commented on how good the system and service is compared to our previous partners, which is a great feeling and a weight lifted of my shoulders. I would recommend Blackbox as an excellent service provider
I have been a customer of Blackbox for over 5 years and their overall care, attention and service is unfailing.
We are a small business with small and important requirements and Blackbox’s staff when it comes to service is excellent.’
Compliance officer ( contract )
I have worked with Blackbox in my capacity as a compliance officer over a number of years and have found them to be extremely professional in both dealing with clients and servicing them.
Having heard of “Blackbox Unified Comms”, I was keen to see if they could help improve our current system without having to totally disrupt our normal flow of business.
From the initial contact with Colin Griffin, through to the site survey and ultimate installation, the whole process was pain free.
At no point did we feel as if we were being led along a path blindly.
No question felt pointless, and the professionalism and knowledge that Colin has at his fingertips made us comfortable and valued as a client.
It’s early days yet, but the aftercare and support we have received since the final commissioning has far exceeded our expectations.
I wish more companies that we have dealt with in the past were this impressive.
Many thanks for all your hard work and advice.
Andrea Parle MCMI
I have worked with Blackbox for the last 5 years and it’s been an absolute pleasure! They are extremely professional, helpful, knowledgable and nothing is too much trouble. They really do look out for the customer, making sure they are getting the best solution at the best price. I have no hesitation in recommending them to anyone and look forward to many more years working alongside them.
Blends for Friends
After years of making do with telecoms that were not fit for purpose, Blackbox expertly assessed our business needs and provided us with the perfect solutions for now and into the future. This has significantly improved our efficiencies and both internal and external communications in an ever-changing world
Skye Cloud IT
As a Cloud Service Provider where versatility, redundancy and performance are key, it was imperative for us to implement a hosted telephony system that not only delivered on these same key points, but could adapt to meet the challenging requirements of both an outbound sales floor and a busy inbound call centre, each in different locations. Taking all this into account, Blackbox did a fantastic job of understanding the dynamics of our business and designed a solution that didn’t just integrate with our current systems and processes, but significantly enhanced the communication capabilities of the business; both internally and externally. The transition was seamless, the support has been flawless and I would not hesitate in recommending Blackbox as a unified comms provider.
Gamma have partnered with Blackbox for over 4 years in which time they have become a leading supplier in supplying and supporting Horizon hosted voice and connectivity based solutions. Their teams of pre and post sales specialists ensure the highest level of service for their customers and would recommend them to any prospective organisations looking for a new service provider. Blackbox’s exceptional support and performance has led them to achieving Gamma Gold Partner status which puts them in the top few percent of service providers in the country.
Simultech IT Limited
We used Blackbox Unified Comms for a recent requirement our client had, I just want to say how impressed me and my client was with the efficiency and professionalism from Colin and his team, they was quick at arranging a site survey and sending through the proposals with quotes which supported us to make a decision in a very tight timeline we had. I am looking forward to continuing working with Blackbox Unified Comms and I highly recommend their services to anyone who are looking for communications solutions.
I have worked with Colin for a number of years in the telecommunications industry and can honestly say he is one of the professions good guys. He is totally dedicated in giving his clients the best possible experience from the initial consultations, through to the initial survey, to solution installation, to the commissioning, to the on boarding, to the aftercare and ongoing support, Colin is one of the best I’ve worked with in my 35 years in the industry.
I would recommend Blackbox and Colin for all your cloud hosted telecoms requirements and if you are looking for a business to partner for unified communications, in my opinion Blackbox is one of the best giving you peace of mind and in the knowledge you will be well cared for and supported.
We have been really impressed with the ease and straightforwardness of onboarding with yet another service from Blackbox – who already help with our event A/V needs. We have since moved our telephone lines over to Blackbox, and it has been a pleasure dealing with customer service and technicians. We are really pleased to have found a telecoms supplier who makes sustainability an important part of their overarching businesses.
Zeta Tours Ltd
I have worked with Colin for a number of years and can honestly say he is a pleasure to work with. He is totally dedicated in giving his clients the best possible experience from the initial consultations, through to the site survey, to total installation, commissioning, to the on boarding, to the aftercare and ongoing support,
Colin is one of the best I’ve worked with, nothing is too much trouble and he always goes the extra mile. I would recommend him, his company and his services.