In today’s fast-paced and connected world, businesses require flexible and efficient communication solutions that transcend physical office spaces. Hosted telephony, also known as VoIP (Voice over Internet Protocol), offers a seamless way to deliver business phone services via an internet connection, enabling employees to stay connected and collaborate regardless of their location. In this blog, we will explore the numerous benefits of hosted telephony for businesses, including enhanced mobility, unified communication, simplified billing, integration with Microsoft
Enhanced Mobility and Collaboration
Hosted telephony empowers businesses with the agility to work and communicate from multiple locations. With a microphone and speakers, staff members can effortlessly handle calls on mobile devices, PCs, or laptops with just a single click. Even when they are away from the office, employees can stay connected, pick up voicemails, and maintain seamless communication with colleagues, boosting productivity and collaboration.
Unified Communication and Converged Services
One Voice, a secure cloud-based phone system offered by Blackbox, unifies landline and mobile communications, providing businesses with a fully integrated and connected experience. By converging fixed and mobile phone services, companies can enjoy the benefits of streamlined communication, enhancing the customer experience and improving staff productivity and efficiency. Whether working from the office, home, or on the go, employees can access all the functionalities of an office-based phone system.
Simplified Billing and Real-time Overview
Blackbox’s hosted telephony solutions offer the convenience of a single invoice that provides a real-time breakdown of all telecom costs. This comprehensive billing detail helps businesses track their communication expenses accurately and efficiently. With online billing, companies can have a detailed overview of both incoming and outgoing calls, enabling better cost management and decision-making.
Integration with Microsoft Teams
Hosted telephony seamlessly integrates with Microsoft Teams, a widely adopted platform for business communication and collaboration. By integrating telephony services with Teams, businesses can leverage the benefits of unified communication within the Microsoft 365 environment. This integration ensures a smooth transition and enables companies to maintain essential telephony features while embracing the power of Teams for enhanced collaboration.
Reaching Customers on Preferred Channels
Hosted telephony solutions from Yealink and Cisco offer smart media phones that integrate seamlessly with various platforms, including Google, social media, and more, through the 3Sixty product. This integration enables businesses to meet their customers on their preferred communication channels, keeping interactions centralised and convenient. By uniting communication platforms into one space, companies can enhance customer engagement and provide a seamless and personalised experience.